At UWG, reinforcing mission takes place around the table

At the University of West Georgia (UWG), ensuring every student graduates is the top priority. Thus, UWG leaders work diligently to remove any barriers, while adding as much value as they can to directly impact student retention rates. This fosters what they call a “graduation mentality.” Leaders at the university recognize that student retention and […]

Measure, Share, Address

Collecting and sharing data is key to the success of a continuously improving organization. There is no lack of data in education. It is important to figure out the most vital data to measure, rollout the results, and make positive changes. Measure Sometimes we see extensive measurement in one area and scant measurement in an […]

Customer Rounding to Find Real Solutions

Rounding is so much more than simply communicating with employees. It gives leaders the opportunity to see where gaps exist and make changes to help their organizations run more efficiently. Northwestern Illinois Association (NIA) understands this concept and is using rounding practices to deliver better customer service. NIA serves 40 public school districts and provides […]

3 Things Employees Need to Feel Satisfied with their Work

Employees deserve to feel satisfied with their work. We’ve found that employees want three things, which are represented as the centerpiece of the Organization Flywheel. 3 Things Employees Need: They want to believe the organization has the right purpose. That’s why leaders who make themselves look good at the expense of the senior leadership do […]

Key Ingredient for Success? Leadership Rounding

Leader rounding may be the most important tactic to help leaders engage individuals in the work environment. By rounding, we mean making the rounds, checking in with employees—but it’s really much more than that. It’s all about the follow through. Following up not only demonstrates your commitment to the institution, but to the ideas and […]

Making Conversations Count in the Edgerton School District

Engaging employees in intentional conversations is always a good idea, and can be especially powerful in the first 90 days of employment. The Edgerton School District (ESD), located in southern Wisconsin, uses rounding and 30/90-day conversations with employees to systematically make all voices count. ESD leaders engage with new employees in an intentional “interview” after 30 […]

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