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EP334: Round for Employee Retention

What is rounding like in action? Join Dr. Janet Pilcher as she interviews Dr. Deanna Ashby, Senior Director of Coaching at Studer Education, to hear about how rounding has positively impacted three of her partner districts in Kentucky. Listen also as Janet and DeDe role play an actual rounding conversation about DeDe’s experiences at the Kentucky School Board Association conference, providing a firsthand example of rounding.

EP333: Create Connections Through Rounding

How do we build great workplace cultures to keep exceptional employees on our team? Join Dr. Janet Pilcher, author of Hardwiring Excellence in Education, as she explains how rounding is key to building environments where employees feel motivated and deeply connected to their work.

EP328: Provide Excellent Service

Service excellence is a cornerstone of thriving organizations. Join Dr. Janet Pilcher as she revisits past episodes with Donna Kirby, Vice President of Experience at the Pensacola Blue Wahoos, to hear how she’s created a culture of service excellence within her team.

EP327: Unleash Potential Through Constructive Feedback

Dr. Janet Pilcher, author of Hardwiring Excellence in Education, wraps up her deep dive into mastering the art of constructive feedback. Joining her on this episode is Jon Malone, the Director and CEO of the Northwestern Illinois Association, to discuss the use of the three to one ratio in providing positive reinforcement while also challenging employees to distribute their high performance.

EP326: Master the Art of Feedback

Dr. Janet Pilcher, author of Hardwiring Excellence in Education, continues the conversation from last week about the pivotal role of feedback in achieving important people outcomes within organizations. Joining her is Dr. KK Owen, a leader coach at Studer Education, to explore effective tactics for delivering genuine, timely, and specific feedback to employees.

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