Building an Emotional Bank Account: Tip #3

Tip #3: Be open, honest and transparent.

Leaders in general tend to receive low marks in their ability to effectively communicate. Usually, the approach and content present the major sources of the problem. To establish trust, school-wide communication needs to be transparent and open to discussion and not tainted in ways that is difficult to interpret. We propose that leaders follow Jim Collins’ advice; that is, use data to face the brutal facts. When leaders do so, they establish trust with employees and promote solving problems as a team.

emotional bank account

Asti Kelley, Studer Education℠ 

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