Rounding is the process of checking in with employees to ensure they have the tools and resources they need, but most importantly it’s about building strong, genuine relationships.
We encourage all leaders to round with their direct reports. Rounding helps us build relationships with our employees—get to know them, what they like, what they relate to, the people who are most important to them, and other things that define employees as individuals. When leaders round, they recognize employees’ needs, which are to feel cared for, to develop their skills through training, and to have the resources they need to do their jobs.
Our experience tell us that leaders want their employees to feel satisfied with their work. But we also think that we sometimes forget to capture the “wins” because we have so much noise coming at us each day. In addition, we have been trained to focus on what’s wrong.
Rounding is the most powerful leadership tactic that focuses on employee engagement and satisfaction. It helps us harvest wins and allows employees to provide feedback about their work environment.
So, let’s dig a little deeper into the tactic. Rounding is a tactic that, first and foremost, helps us establish positive relationships with others. By doing so, we retain an engaged workforce. When leaders round, it is key for them to recognize employees’ needs.
What are employees specifically looking for in their leaders?
- A good relationship
- Willingness to work side by side
- Efficient systems
- Training and development
- Resources to do the job
Rounding is so powerful because it helps a leader meet these needs and gain an opportunity to know what is occurring in people’s lives. Rounding shows we have concern and care for our employees.
Asti Kelley, Studer Education℠
Excerpt from: Maximize Performance