Try this Tip: Describe behavior. When providing feedback to colleagues and employees, focus on behaviors. In other words, as you and your conversation partner discuss an observed event or action, describe specifically what the individual did and the impact that it had. Use action verbs and narrate the sequence as you observed it; then describe what happened as a result. Often, we remember what we “think” we did, or intended to do, but we’re not self-aware enough to know what we actually did. Why else would it feel so awkward to see ourselves on video?
Excerpted and adapted from: Dan Rockwell, Most Feedback Begins in the Wrong Place, on the Leadership Freak blog.