“Well, I wish we could all have raises, but Administration says no,” is a classic example of we/they. All of us have done this at one time or another. This makes our teams like us, but causes a disconnect to senior leaders and the larger organization. Today, we do not allow ourselves to use we/they because it destroys any opportunity for creating a healthy system and culture. Transparency and effective communication help reduce we/they. Transparency is another way of describing what Jim Collins calls “facing the brutal facts.” Effective communication is communication that is accurate and consistent. Eliminating we/they is also achieved by explaining the why.
Excerpt from: Maximize Performance
Photography by: Canary Grey