We work with leaders to connect with employees by making rounds with them. Different from a classroom walk-through, in rounding leaders engage in meaningful and genuine conversations with employees to gather useful information rather than having a casual conversation. Leaders ask 1) What’s working well? 2) Do you have the resources you need to do your job? 3) Has anyone been especially helpful to you lately? After gathering the information, leaders continue to build an emotional bank account by communicating actions taken to improve processes and recognizing individuals. Leaders note the person providing the recognition and the action being recognized.
Asti Kelley, Studer Education℠