EP334: Round for Employee Retention

What is rounding like in action? Join Dr. Janet Pilcher as she interviews Dr. Deanna Ashby, Senior Director of Coaching at Studer Education, to hear about how rounding has positively impacted [...]

EP328: Provide Excellent Service

Service excellence is a cornerstone of thriving organizations. Join Dr. Janet Pilcher as she revisits past episodes with Donna Kirby, Vice President of Experience at the Pensacola Blue Wahoos, to [...]