Staying Aware: Taking The “Pulse” of Stakeholders During Reentry
We are going to get some things right and some things wrong. When we get it wrong, we will ask for your feedback and make it better.
– Matt Hillmann, Superintendent of Northfield Public Schools
In this roundtable, Dr. KK Owen challenged us to consider what awareness really means to us. Can we really be aware of our stakeholders’ experience – of their perspective and needs – if we don’t ask?
KK proposed that we think about the “5 Senses of Awareness”:
- Sense of the Unknown – being in uncharted territory. “We haven’t ever done this before…”
- Sense of Agility – being able to respond rapidly to changing environments and navigate the unexpected
- Sense of Listening – actually “hearing” stakeholders in an intentional and balanced effort.
- Sense of Connectedness – having a trusting relationship with those we serve.
- Sense of Urgency – understanding what’s changing and how we are adjusting our actions.
In this video, John Kotter describes the pace of change and how being urgent about the right things helps organizations successfully navigate change. He tells us to pay attention to what's going on and to take action that will move us forward.
When was the last time you denied the data? What were the results? How does sharing results support improvement? Getting feedback and results is an emotional experience. In this video, you'll hear tips for moving from data to solutions.
The Stoplight Report is a way to communicate how ideas, concerns, and barriers are being resolved. Items added to the Stoplight Report might be collected during check-in conversations, team meetings, or a reentry planning session. The Stoplight Report is shared to keep the team informed of priorities for improvement and progress.
Return to Learn: Organizational Excellence Execution and Improvement
The practices and tools in this toolkit provide a framework for deploying a process that aligns measures, actions, input, results and conversations to help the team stay focused on serving students and their families well and providing them with an excellent education.
Future Roundtable Sessions
Each week, our coaches lead a discussion with a community of leaders who are facing similar challenges. These 60-minute sessions are free and allow opportunities to learn from expert leadership coaches and have candid conversations with other leaders about barriers, share successful practices, and re-center on what works.
Learn More About Pulse Surveys
“Pulse” surveys are short (5-8 items), administered quickly and repeatedly so that we can stay ahead of how stakeholders are perceiving our execution and hear their “voice”. Pulse surveys are designed to be taken at 30 days and 90 days during reentry.