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I HONESTLY DON’T KNOW IF WE COULD HAVE DONE THIS AS WELL IF WE DIDN’T HAVE SOME FOUNDATIONAL PIECES FOR US TO GO BACK TO. – Dr. Natalie Harder, Community College Executive Leader | EP 67: [...]

Recognize and Reward Success: Value and Appreciate People Working Together to Get Results.  We often hear leaders ask, “How can I keep people motivated?” The truth is, we can’t make people [...]

Communicate at all Levels: People know why what they do matters. It’s not just approaching it with intentionality but focused intentionality around this simple thing: what is the outcome of the [...]

Align Behaviors with Goals and Values: Apply consistent practices to move the organization in a positive direction. As each principle works together to build a best place to work culture in [...]

Be Accountable: Commit to individual accountability to achieve organizational goals. When we align individual goals to organizational goals, we connect employees to the organization’s purpose [...]

Build a Culture Around Service: Connect services to organizational values. Organizations aren’t providing excellent service by accident. The organizations that provide the best service recognize [...]

Measure the Important Things: Continuously track progress to achieve results with an improvement mindset. How do we know if a change or decision is providing the intended result? How do we know [...]

Commit to Excellence: Set high expectations to achieve results while living out mission and values Cultures are built by setting expectations, describing specific behaviors, consistent leadership [...]

The Nine Principles® are the guiding principles for improvement work for any organization that intends to be excellent. These principles set the behaviors and expectations for organizations to [...]