We have worked in healthcare and education for a long time. Each of us has found that people who are the most successful in aligning actions to achieve desired results in a department, division, or organization have certain characteristics in common. These characteristics come together in one overarching skill: the ability to connect with both the heart and mind of those they lead, work with, or provide services to. To create highly effective K-12 educational systems, leaders must be able to make these connections.
Why is it so important to connect with both the emotional and rational aspects of people? Well, many people working in education are both scientifically minded and deeply passionate about their work. When we connect to the mind, we’re appealing to their logical, data-driven, evidence-seeking side. When we connect to the heart, we’re appealing to people’s passion and to the values they bring to work every day- the same values that led them to this career.
Excerpt from: Maximize Performance