From the Baldrige Performance Excellence Program, one of its Insights on the Road to Performance Excellence, “What Does Craigslist Have to Do with the Baldrige Criteria?“
Tips from Inc. magazine “5 Ways to Communicate More Clearly”
The message from this Forbes article is “all of us are leaders” – Are You Treating Customers Like Family? Two Lessons…
From New England – a dramatic battle over leadership of a local supermarket chain. This article captures the leadership lessons.
Great quotes from Joel Peterson, Chairman, JetBlue Airways, who shared “25 Business Tips From the World’s Best Coaches”As leaders we are often charged with identifying key (behavior) performance measures that align to systems improvement and performance efforts. Data and feedback from these measures help us identify strategies and tactics (Systems Thinking; Communication; Customer Engagement and Experience) for making strategic changes that may act as change accelerators. This week’s 5 quick reads provide examples of some strategies and tactics. _________________ Our mission at Studer Education is to help education systems achieve measurable results that produce positive outcomes in student achievement, employee engagement, support services, and financial efficiencies and productivity. Our goal is to help school systems provide students with a great place to learn, teachers with a great place to teach, and parents with confidence that their children are getting a great education. Follow us on Twitter at @StuderEducation and visit us online at http://studereducation.com. Studer Education is a division of Studer Group, ranked for the sixth straight year on the Best Small and Medium Workplaces by Great Place to Work® and a recipient of the 2010 Malcolm Baldrige National Quality Award. Filed under: How to Lead..., Our Partners, Who's Engaged? Tagged: 5 Quick Reads, Employee Engagement, Excellence, Five Quick Reads, Leadership, Systems Improvement