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Preventing Burnout & Retaining Your Best

Jim Collins in Good to Great reinforces the importance of having the “right people in the right seats on the bus” within your organization. Strong team members bring specific knowledge, skills, and experiences to the team, while great organizations intentionally develop learning and leadership [...]

Developing a Year at a Glance

It may take eight weeks or longer to replace a person leaving a position. During this transition, remaining team members are left filling the gaps. Therefore, preparing in advance for employee transitions is a direct benefit to every member of the team and the organization. Developing a "Year [...]

Cultivating a Culture of Unmistakable Value

How Can Organizations Set Themselves Apart? Effective, transparent leadership combined with a culture that’s focused on purpose is the key to delivering unmistakable value to those you serve. With thousands of brands competing for attention, it’s no surprise that organizations who prioritize [...]

Unleash the Power of Your People

When critical members of the team leave, it can be unsettling. Every organization has members who carry specific skills and knowledge that impact the entire organization. They know the technology systems, hold responsibility for major projects and understand the work flow to keep everything [...]

Plan Your Success, Then Celebrate the Win

All of us want to celebrate successes, wins for our team or organization. How do we know when we should celebrate? We must measure or track to our goals to truly have something to celebrate. What if we host a huge celebration mid-year and then do not hit the end of year goals?

The Ultimate Equation: Strategy + Execution = Results

Strategy sessions can solve problems, as well as spark ideas and innovation that lead to business success. At the heart of all strategy is the drive and desire to be the BEST. “Strategy is not planning — it is the making of an integrated set of choices that collectively position the firm [...]

The Nine Principles and the Pursuit of Excellence

The Nine Principles® are the guiding principles for improvement work for any organization that intends to be excellent. These principles set the behaviors and expectations for organizations to create and sustain a culture of excellence where individuals choose to work and achieve at high [...]

Drive Employee Results With Surveys

An employee engagement survey can be a very powerful tool within your organization. Employee engagement surveys provide important information and data regarding the perceptions of employees about their work environment. Likewise, the results from the survey can help teams identify action items [...]

Process Improvement Tool: Stoplight Report

The Stoplight Report is a way to communicate how ideas, concerns, and barriers are being resolved. Items added to the Stoplight Report might be collected during check-in conversations, team meetings, or a process audit. The Stoplight Report is shared to keep the team informed of priorities for [...]

Difficult Conversations with Those Who Violate Values

Having difficult conversations is never easy. However, it is a crucial part of being an effective leader. While it may be easier for a leader to ignore poor performance and staff feuds, delaying the conversation may tear down workplace culture. Similarly, it can negatively impact employee [...]

Use DESK for Difficult Conversations

The D.E.S.K. approach for low performer conversations provides leaders with a guide to get through difficult conversations and cut right to the chase (Studer, 2004). Take time to prepare for these conversations as they are difficult and require practice. 

Provide Feedback That Inspires

Telling people what we think about their performance doesn’t help them improve. Think about the last time you received constructive criticism. Did it actually prompt you to change your behavior? Did you agree with the person providing the feedback? Or did it provoke annoyance instead of [...]

What’s in Your Toolbox?

In AASA's School Administrator magazine, Dr. Janet Pilcher discusses specific tools and tactics to achieve high performance results in the areas of student achievement, employee engagement, service excellence and financial efficiency.

Plan for a Stress-Free Summer Break

Walk into a school during the month of May, and you can practically smell summer in the air – burgers on the grill, sunscreen, and exploding fireworks. Children are dreaming of long days playing with their friends, not interrupted by homework assignments and early bedtimes. Similarly, teachers [...]

Turn Talents into Strengths

You don’t succeed because you have no weaknesses; you succeed because you find your strengths and focus on developing habits around them. -Tim Ferriss According to a recent Gallup poll, only 20% of U.S. workers think their jobs use their talents, and a mere 13% say they find their work [...]

The Right Support: How to Retain Employees

Employees are our most valuable assets, but we often don’t spend enough time making them feel valued. Have you taken time this week to recognize anyone for a specific achievement or contribution to the team? Do you have professional development conversations with your team members? Have [...]

What about that email?

Have you ever had a day when you did not or could not respond to email? Then when you did open your email, the number next to “inbox” was astronomical – like over 100 or even 200! How can this be? I do not know 100 people! You start to feel like you are drowning […]

Build Trust with Intentional Kindness

“Be kind whenever possible. It is always possible.” Dalai Lama Can you remember the last time an individual went out of their way to make your day better? Even if it wasn’t recent, the act of kindness itself is most likely a vivid memory. Kindness is not only a soft skill that leaves a lasting [...]

Communicate the Why

Poor communication is often cited as the problem or one of the biggest problems existing in organizations. Ineffective communication gets in the way of a positive work culture and puts limits on the intentional practice of improvement. How do we resolve the challenges of communication with our [...]