The Right Communication Builds Trust

Communicate at all Levels: People know why what they do matters. It’s not just approaching it with intentionality but focused intentionality around this simple thing: what is the outcome of the [...]

Empower People to do Whatever it Takes

Be Accountable: Commit to individual accountability to achieve organizational goals. When we align individual goals to organizational goals, we connect employees to the organization’s purpose [...]

Are Your Employees Being Heard?

Focus on Employee Engagement: Attend to aspirations and desires in the workplace. What makes an organization a “best place to work”? The benefits? The facilities? The answer is communication. By [...]

Build an Army of Improvers

Develop Leaders to Develop People: Coach people to be their best at work. Recently, Gallup reported that engagement levels in the US have reached the highest level they’ve ever been, revealing [...]

Define Guiding Actions to Live By

Build a Culture Around Service: Connect services to organizational values. Organizations aren’t providing excellent service by accident. The organizations that provide the best service recognize [...]