Podcast

Making intentional connections with employees is especially important when the employee is within the first 30 and 90 days. Research shows that up to 22% of turnover takes place within an [...]

Why is a commitment to excellence important as a leader and as an organization? Dr. Janet Pilcher interviews Harry S. Hertz Leadership Award recipient, Dr. JoAnn Sternke, to get her perspective [...]

It’s difficult to become a great organization, and even more difficult to sustain that success. This week, Dr. Pilcher explores the 5 stages of defeat as identified in Jim Collin’s book ‘How the [...]

How can organizations set themselves apart and provide their stakeholders with unmistakable value? It all starts with effective leadership and a culture focused on purpose. Dr. KK Owen joins Dr. [...]

Are you really listening to your employees? Many employees don’t think so, in fact, more than half of employees say their company fails to act on good ideas, and a third of employees feel their [...]

One of a leader’s greatest responsibilities is to ensure teams are engaged and productive. People are motivated to increase productivity when leaders take time to get to know them personally, [...]

Thriving workplaces depend on trust to continue to grow and excel. However, most of us can recognize; trust isn’t given, its earned. Building positive relationships in the workplace lays the [...]

Receiving feedback is an emotional experience, it’s often difficult to take in. Whether the feedback is positive or negative, we humans are quick to respond emotionally, sometimes overreacting, [...]

Organizations perform at different levels, some are poor, others good, and very few are excellent. What makes an organization excellent? It’s their relentless commitment to continuous [...]

Is it really enough to provide good, or even, very good customer service? When your organization treats service recovery as just another refund, it misses a valuable growth opportunity. Excellent [...]