Service Excellence

Despite hardwired systems, mistakes can still be made. Therefore, it is vital to have a good service recovery process in place.

People have choices. Customers want to know that they can trust the services we provide. When we commit to service excellence and consistently deliver, we establish trust and a reputation that [...]

This post reprinted in its entirety courtesy of the Baldrige Performance Excellence Program, Gaithersburg, MD, http://www.nist.gov/baldrige and author Christine Schaefer. Posted [...]

Leaders focus on building a culture of service excellence by defining what service looks like for students, for their parents, …

Have you heard? It’s #ThankYouThursday! There are many ways to recognize exemplary colleagues. We recommend that leaders share handwritten thank …

AASCU HONORS WORK OF STATE COLLEGES AND UNIVERSITIES WITH EXCELLENCE AND INNOVATION AWARDS Washington, D.C.—The American Association of State Colleges …

In The Fifth Discipline Peter Senge writes a goal should be difficult enough that people know they have to change, which …

In The Fifth Discipline Peter Senge writes a goal should be difficult enough that people know they have to change, which …

A teacher’s New Year resolution to “brag more” reminds us to deliver a positive message about education. Today we include leaders. …