Showing your team members you care about them as individuals and value their great work is a powerful way to boost morale and increase employee engagement. Create heroes of those employees going [...]
Build a Culture Around Service: Connect services to organizational values. Organizations aren’t providing excellent service by accident. The organizations that provide the best service recognize [...]
People have choices. Customers want to know that they can trust the services we provide. When we commit to service excellence and consistently deliver, we establish trust and a reputation that [...]
This episode in one in a three-part series. It introduces and gives a brief overview of the first three of the Nine Principles®. The first three principles are: 1) Commit to Excellence, 2) [...]
This post reprinted in its entirety courtesy of the Baldrige Performance Excellence Program, Gaithersburg, MD, http://www.nist.gov/baldrige and author Christine Schaefer. Posted [...]
AASCU HONORS WORK OF STATE COLLEGES AND UNIVERSITIES WITH EXCELLENCE AND INNOVATION AWARDS Washington, D.C.—The American Association of State Colleges …