Embracing Complaints Drives Customer Loyalty
Despite hardwired systems, mistakes can still be made. Therefore, it is vital to have a good service recovery process in place.
Service Excellence Builds Trust
People have choices. Customers want to know that they can trust the services we provide. When we commit to service excellence and consistently deliver, we establish trust and a reputation that [...]
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EP1: What are the Nine Principles? Part 1
This episode in one in a three-part series. It introduces and gives a brief overview of the first three of the Nine Principles®. The first three principles are: 1) Commit to Excellence, 2) [...]
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A School Board Improves Its Focus Using the Baldrige Framework
This post reprinted in its entirety courtesy of the Baldrige Performance Excellence Program, Gaithersburg, MD, http://www.nist.gov/baldrige and author Christine Schaefer. Posted [...]
Service Excellence across Educational Systems
Leaders focus on building a culture of service excellence by defining what service looks like for students, for their parents, …
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#ThankYouThursday is All the Buzz around @Southlacc Today
Have you heard? It’s #ThankYouThursday! There are many ways to recognize exemplary colleagues. We recommend that leaders share handwritten thank …
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#UWG Takes @AASCU Honors
AASCU HONORS WORK OF STATE COLLEGES AND UNIVERSITIES WITH EXCELLENCE AND INNOVATION AWARDS Washington, D.C.—The American Association of State Colleges …
#MaximizePerformance caused me to think more deeply about change, accountable #leadership
In The Fifth Discipline Peter Senge writes a goal should be difficult enough that people know they have to change, which …
In Effective Communication, Leader Development, Leadership, Professional Development, Service Excellence
Posted What’s your contribution to a great #workplace environment, #EdLeaders?
A teacher’s New Year resolution to “brag more” reminds us to deliver a positive message about education. Today we include leaders. …
Reflections from WI #EdLeaders
Today, we’re in Wisconsin working with education leaders across four public school districts. What’s happening? Well, we could share the agenda which …