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Thank you for joining us in Santa Rosa, CA for an inspiring look at continuous improvement processes at work. Learn more about our future events focused on culture and organizational excellence.

Sabrina Hebeler | Michigan State University – Infrastructure Planning & Facilities

Building Excellent Executive Teams

Natalie Harder | South Louisiana Community College

Everyday Excellence: It’s A Journey!

Lisa Herring | Birmingham City Schools

Look How Far We’ve Come (And How We Did It)

Donna Kirby | Pensacola Blue Wahoos

Customer Service and Why Service Excellence is Non-negotiable

Bonita Coleman | Ocean Springs School District

What We Learned in Year One of our Journey to Excellence

Resources You Heard About…

Performance Improvement

Continuous Improvement and Excellence

Strategic Planning

Customer and Employee Experience

Accelerate Your Peformance Podcast

AYP Podcast Episode 9: Stop the Subsconcious Behavior Infecting Your Organization

When we/they occurs within an organization, we shut down the possibility of achieving a great culture. This episode focuses on tackling this subconscious behvior and eliminating toxic behaviours that eat away at culture.

Listen to episode 9 >>

AYP Podcast cover art

The Accelerate Your Performance Podcast focuses on tactical actions to improve workplace culture. Dr. Janet Pilcher explores the practices and people behind top-performing organizations.

See all episodes >>

Performance Conversation Videos

Presentation Slides

DAY ONE

A Framework for Organizational Excellence Improvement: Vision to Strategy to Execution The Journey Toward Excellence: What We Are Learning Learning to Improve: Bright Spots and Scaling Success Increasing Student Retention in Alternative Teacher Certification Eye on The Customer: Service Excellence and Our Improvement Journey Accelerating Our Accountability: Leader Evaluations That Work Turning The Corner: Improving Results What It Takes to Behave As An Improving System

DAY TWO

Moving Complex Organizations From “Beginning” to “Maturing” Rounding: Impact on Results Journey to Everyday Excellence Bullseye: Using Clear Targets in Our Improvement Process Professional Conversations: Take A Tactic Or Two With You

Resources

Lead Change & Keep Your Team Engaged

If you’re need help building the momentum for excellence, try these 4 steps in From Hopeless to Champion from our 9P online platform:

Build Trust to Retain Good Employees

Employee retention was top of mind for presenters and attendees. To build trusting relationships that attract and make people want to stay, consider the 3 ways to build trust found in Trust: Consistency of Leadership or the 7 ways to Build a Bank Account of Trust.

Succession Planning Playbook

Podcast

Podcast MicrophoneAccelerate Your Performance
Every Monday, Dr. Janet Pilcher discusses Nine Principles® practices for improving company culture, service, and results.

Listen to the podcast >>

Session Slides

A Framework for Organizational Excellence
Janet Pilcher | Studer Education

Everyday Excellence: It’s a Journey
Natalie Harder | South Louisiana Community College

Our Journey Toward Excellence And What We Learned
Deanna Ashby | Hopkins County School District

Organizational Culture of Continuous Improvement
Dale Shaver & Allison Bussler | Waukesha County Government

Building Excellent Executive Teams
Sabrina Hebeler | Michigan State University – Infrastructure Planning & Facilities

Leader Rounding: What Does It Take to Listen?
Brian Glatter & Carla Ortego | South Louisiana Community College

Look How Far We’ve Come And How We Did It
Lisa Herring | Birmingham City Schools

Connecting the Dots
Janet Pilcher | Studer Education

What We Learned in Year One of Our Journey to Excellence
Bonita Coleman | Ocean Springs School District

Reinvesting Operational Cost Savings to Student Learning
Casey Blochowiak & Rick Fechter | School District of Menomonee Falls

Improving Perceptions of the Quality of Life in Escambia County
Ruthie Christie | Pensacola Young Professionals

Presenters

Click on each presenter below to read their bio.

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