We find that three tools are particularly effective in recognizing people for the work they do. First, we promote creating a process to manage up other people. We teach that managing up is a specific type of recognition that positions people well with others. It promotes people recognizing other people for good work. We recommend that leaders manage up people when they do things well. Managing up helps everyone know “what right looks like.” Also, we know that what is recognized gets repeated. No matter which tool is used to recognize, remember that it takes three compliments to one criticism to yield a positive outcome.
Excerpt from: Maximize Performance