Plan for the Unexpected

Use scenario thinking to calm uncertainties and move quickly to action when the unexpected occurs. You can't predict the future, but you can plan for it.

Did That Question Catch You Off Guard?

From the executive level to the front-line manager level, leaders are confronted with tough questions often. Although we can’t eliminate tough questions altogether, we can communicate effectively [...]

The Power of Pause

The power of pause is an essential component of building our resilience muscle. Practice pausing before you respond using this simple tactic.

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