Service Excellence Builds Trust
People have choices. Customers want to know that they can trust the services we provide. When we commit to service excellence and consistently deliver, we establish trust and a reputation that [...]
EP12: Execute Well for Better Results
This week, Dr. Pilcher discusses the common job we all come to work to do each day: Execute Well. Do we take quick decisive, meaningful actions every day? Or do we find ourselves waiting for our [...]
EP11: Leaders Don’t Whine
How can you avoid the trap of negative thinking? Overcoming obstacles is never easy, but when we don’t let shortcomings get (and keep) us down, we become more resilient. This week, Dr. Pilcher [...]
February Funk
Have you ever thought about the energy level of the people you work with in February versus May? The level of energy and spirit is entirely different. For those of us who have worked in schools, [...]
EP10: That’s Not My Job
This week, Dr. Pilcher discusses being an owner versus a renter. Pride in our organizations occurs when we take ownership of our roles, cultivating a positive environment so strong, it is no [...]
EP9: Stop the Subconscious Behavior Infecting Your Organization
‘It’s not me, it’s them!’ – We’ve all heard it before, the blame game. But seriously, if they could just get their work done, I wouldn’t have to bring it up right? This default communication has [...]