Getting Better by Facing Failures

When Dr. Brendan Kelly arrived on the University of South Carolina Upstate scene to serve as chancellor, he quickly identified the need to establish an improvement mindset across the [...]

This Button Does Not Work

Picture it. You’re standing at a busy intersection in New York City. You press the crosswalk button and wait as traffic whirls by. After several minutes, you press the button again. A fellow [...]

Service Excellence Builds Trust

People have choices. Customers want to know that they can trust the services we provide. When we commit to service excellence and consistently deliver, we establish trust and a reputation that [...]

Just Start

In a world of high stakes, sometimes leaders need to hear the words, “just start.” This is a mantra former superintendent of schools, Dr. Pat Greco, has said to her team and to leaders around the [...]