Leaders in general tend to receive low marks in their ability to effectively communicate. Usually, the approach and content present the major sources of the problem. To establish trust, school-wide communication needs to be transparent and open to discussion and not tainted in ways that is difficult to interpret. We propose that leaders follow Jim Collins’ advice; that is, use data to face the brutal facts. When leaders do so, they establish trust with employees and promote solving problems as a team.
Asti Kelley, Studer Education℠