Feedback

Do parents and caregivers have confidence in our actions? Are students and staff confident in our support? In this roundtable, Dr. Pat Greco and Nannette Johnston shared tools and resources on [...]

In this roundtable, Dr. KK Owen challenged us to consider what awareness really means to us. Can we really be aware of our stakeholders’ experience – of their perspective and needs – if we don’t ask?

Where do you spend your time– focusing on what is right or focusing on what is wrong? When you reflect on your last meal at a restaurant or the hotel you last stayed in, what comes to mind first?

Despite hardwired systems, mistakes can still be made. Therefore, it is vital to have a good service recovery process in place.

In education, we administer an engagement survey to employees that measures the extent to which leaders provide an environment that …

Remember that feedback is not the same thing as ‘data’. Data is just raw information about how we are performing, like ‘92’ or ‘C-‘. Feedback is the insight we derive from the analysis of the [...]