Feedback

Rounding is an opportunity to build relationships with our employees–get to know them, what they like, what they relate to, the people who are most important to them and other things that define [...]

In this roundtable, Dr. KK Owen was joined by Superintendent Matt Hillmann to share the pulse survey process and strategies for success.

HOW CAN WE COMMUNICATE WITH PURPOSE TO INCREASE MOTIVATION? One of the many benefits of working in education and service organizations is the ability to see there is a deeper meaning, beyond [...]

Do parents and caregivers have confidence in our actions? Are students and staff confident in our support? In this roundtable, Dr. Pat Greco and Nannette Johnston shared tools and resources on [...]

In this roundtable, Dr. KK Owen challenged us to consider what awareness really means to us. Can we really be aware of our stakeholders’ experience – of their perspective and needs – if we don’t ask?

Where do you spend your time– focusing on what is right or focusing on what is wrong? When you reflect on your last meal at a restaurant or the hotel you last stayed in, what comes to mind first?

Despite hardwired systems, mistakes can still be made. Therefore, it is vital to have a good service recovery process in place.

In education, we administer an engagement survey to employees that measures the extent to which leaders provide an environment that …

Remember that feedback is not the same thing as ‘data’. Data is just raw information about how we are performing, like ‘92’ or ‘C-‘. Feedback is the insight we derive from the analysis of the [...]