Posted
Embracing Complaints Drives Customer Loyalty
Despite hardwired systems, mistakes can still be made. Therefore, it is vital to have a good service recovery process in place.
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Organizational Research for Change
Research Drives Change Educators are highly familiar with research. Research helps us become better teachers and leaders, and expands the boundaries of our knowledge. Also, research can drive [...]
In Continuous Improvement, Evidence-Based Leadership, Feedback, Great Leaders, Leader Development, Leadership, Leadership Tips, Senior Leadership, Uncategorized
Posted Try this tip: Fail fast.
This tip may not sound remarkably inspiring, but I encourage you to think of the alternative: failing to take healthy risks that will improve our organizations.
Try this tip: Apply your data as feedback.
Remember that feedback is not the same thing as ‘data’. Data is just raw information about how we are performing, like ‘92’ or ‘C-‘. Feedback is the insight we derive from the analysis of the [...]