Trust travels on a two-way street.
As leaders of teams and organizations, it is never our intent to create distrust. However, there are times when employees will observe our behavior and distrust can ensue. Today, Dr. Janet Pilcher, continues her thoughts from episode 163 Lead by Example, to reflect on what leader actions contribute to the deterioration of trust.
This episode addresses questions, such as:
- What leader actions result in distrust?
- What leader actions build trust?
- How can employees best support their leaders?
Featured Episode Resources
9P| TRUST: CONSISTENCY OF LEADERSHIP
9P | ROLL OUT SURVEY RESULTS WITH EMPLOYEES
The key to surveys is not the collection of data. The key is how well leaders share the data with stakeholders and how well leaders communicate the decisions and actions that will be taken based on feedback from the survey. This transparent communication process is the survey rollout process.
9P | LEADER CONNECTION TOOL
One-on-one check-ins build positive relationships and make employees feel valued. Connection conversations create a more engaged work environment. This core set of questions creates consistency for the team and provides the leader with ongoing information about great things happening and opportunities for improvement.
STUDER EDUCATION | FOCUS ON EMPLOYEE SATISFACTION
You’re likely familiar with the saying people don’t leave their jobs, people leave their leaders. Although it may be overused, there is ample evidence to support that the relationship between an individual and their leader is key to employee satisfaction and engagement.
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