Standards are the foundation of the work we do.

When humans are faced with change, we often deny, rationalize, and negotiate before we accept our newly found situation. Within our organizations, change can amplify stress and hinder productivity. Our goal as leaders is to build relationships and help individuals move through their anxiety. We do this by asking meaningful questions that connect our organization’s standards of behavior to the work people are engaged with daily. Today our host, Dr. Janet Pilcher shares her framework for connecting with employees.

This episode answers questions such as:

  • How can leaders support team members to embrace change?
  • What are the phases we often go through as we are faced with change?
  • How can we have conversations with employees that are more meaningful?

Featured Episode Resources

Leader Connection Questions

Studies show employees want to provide input, but don't feel like they are being heard. More than half of employees say their company fails to act on good ideas, and a third of employees feel their ideas are ignored. To build trusting relationships, the highest performing leaders regularly converse with employees about their work and transparently take action, showing employees they are valued.

Boost the Employee Experience

Valued employees are engaged employees. The relationship between an employee and their leader directly impacts employee satisfaction. For 93% of employees, trust in their direct leader is essential to staying satisfied at work and over 50% of employees surveyed say if they aren't satisfied at work, they can't put forth their best effort.

3-2-1 Leader Connection Summary

It’s important to our success as an organization that leaders connect with employees. Why? Employee feedback on what is working well in our organization, what needs improvement, and who should be recognized is valuable information for leaders to hear from employees. In addition, Making the rounds with employees gives leaders a chance to get to know individual employees better.

Defining Service Excellence

Standards of service excellence guide the way teams work together and with the community. In this video, three principals in Warren County Public Schools describe how they engaged stakeholders to define the district's Actions of Excellence, gather feedback on the standards, and roll them out to all staff.

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Download Leader Rounding Worksheet

The key to making rounding work is consistency. All leaders in the district should round with the employees they serve at least a few times a year. Building relationships takes time, and checking in from the last connection is important.

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