Listening to Parents and Students via Pulse Surveys

Don’t just hear, listen. Don’t just talk, act.

– Roy T. Bennett

All too often, we miss the most powerful voice of all: our customers (in education: parents and our students). In this roundtable, Leader Coach Nannette Johnston was joined by Kentucky Superintendent Deanna Ashby to discuss the power of seeing your system through the eyes of the closest to the work and the ripple effect that taking action can have on your school and district culture.

In the roundtable and the discussion groups, Nannette challenged education leaders to think about how they use parent and student feedback in their organization and reflect on the strategies and tactics shared:

  • In this roundtable, Deanna shared actions that resulted in gains in parent perception over a short period of time. What did you hear from her that connects to what you are doing? Have your actions produced similar results?
  • Have you tried different strategies that you have found produce positive results in student success and parent perception?

  • What is a next step action you plan to try with your parents and/or your students based on what you have learned today?


Roundtable Resources

pulse surveys_results and data

Agility and Pulse Survey Success | Roundtable

In this roundtable, Dr. KK Owen was joined by Superintendent Matt Hillmann to share the pulse survey process and strategies for success.

Watch the Roundtable Recording and View Resources >> 

mother talking to daughter about school

Talking to Your Child About School | Parent as Learning Coach

Talking to your child about school has countless benefits. In this Parent as Learning Coach resource, you’ll learn a few ways to talk to your child about their school and learning experiences.

Learn more from Parent as Learning Coach >> 

School House Podcast Cover Art

Am I Bugging the Teacher? | School House Podcast

The events of last spring and the pandemic exposed a role in the parenting gig most of us rarely considered – the parent as learning coach. Many parents have now been up close and personal with what goes into making sure their children are successful in school and they want to know if they are “doing it right.” In this episode, we introduce School House as the space where school and house meet. You’ll also hear why consistency is foundational to the learning process. Children thrive when they know what to expect and what’s expected of them

Listen to the Podcast >> 

Using Feedback to Improve Student and Parent Engagement | Partner Highlight

High levels of engagement positively impact student achievement. High-performing leaders recognize the value of validating feedback with action. Stakeholder engagement surveys provide support to leaders, helping them use results to focus their team members on goals and drive action steps. At Ocean Springs School District, they’re no stranger to using parent survey feedback to drive action steps for their district.

Read the article >> 

Parent as Learning Coach


Parent as Learning Coach gives busy parents resources to support learning. These tools equip and empower parents to communicate and connect about learning, support social-emotional needs and help children move through the phases of learning.

The most important skills a learning coach can build are…

  • Communication and Connection: Effectively communicate and have meaningful connections with teachers and your child about learning and progress.
  • Social-Emotional Needs: Model learning and reflection processes to support your child’s emotional experience.
  • Coach the Learning: Your child achieves learning targets as you clarify and coach the learning.
  • Feedback to the Learner: Guide your child to reach the next step through direct and timely feedback.

Future Roundtable Sessions

Each week, our coaches lead a discussion with a community of leaders who are facing similar challenges. These 60-minute sessions are free and allow opportunities to learn from expert leadership coaches and have candid conversations with other leaders about barriers, share successful practices and re-center on what works.


Toolkits are developed by our experts to guide leaders with a framework for complex solutions. View and download our interactive toolkits on communicating using the Execution Triangle, execution and improvement, crisis communication and more.

Learn More About Pulse Surveys

“Pulse” Surveys are designed to be short and allow for rapid response so that we can gather stakeholder (including students and parents) feedback and share results and actions to improve.

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Mom reading with daughter