Deliver key messages at the right time without overwhelming people.

Crisis times expose who we are and what we’re made of. For those who have committed to relationships and the process of improvement work, crisis times can be an opportunity for an organization’s strengths to shine through. Our partners in Waukesha County exemplify this—having a foundation that has helped them thrive despite disruptive circumstances. Our guests today are Waukesha County Executive, Paul Farrow, and Waukesha County Director of Parks and Land Use, Dale Shaver. Listen as they discuss how their county has collaborated in response to the COVID-19 pandemic and how their commitment to data-driven decisions has been essential to managing their team’s response.

This episode addresses questions, such as:

  • How can we find the right balance when it comes to communication— and not go overboard with it?
  • How can leaders work with their people to identify silos in the organization that should be eliminated?
  • How can partnerships with other organizations help leaders in their re-entry planning?

To hear Dale Shaver discuss how his team rapidly responded to closures in their county, remained engaged, and leaned on their culture while making the best decisions possible despite the uncertainty that remains, go back and listen to episode #68 Focus on the Positive.

Related Resources

Busting Through Barriers

The most successful organizations encourage communication and information sharing outside of specific teams and departments. Barriers can be the result of teams in different locations, hierarchies in the workplace, excessive workloads, comfort zones, and lack of organization wide transparency.

Identify Barriers in Action

The people who are closest to the work often have the best ability to identify barriers in action. In this video, Dr. Pat Greco explains the most effective way to discover barriers and remove them from our processes. When we identify areas to continuously improve, our teams and individuals are more likely to be high-performing.

Prioritizing Processes To Improve

If you haven’t been regularly revisiting your organization’s processes over time, you may be overwhelmed with where to start. How do you know what processes need the most improvement? How should you prioritize process improvement? We can’t improve every process at one time.

Breaking Down Silos

Silos can occur in global corporations or start-up ventures with 15 employees. And no matter the size, they are detrimental to an organization’s ability to succeed in a rapidly changing world. Individual units can have high barriers between them or senior leadership can be completely isolated from lower management levels.



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