People don’t leave their jobs—they leave their leaders. The better employees feel about their work environment, the greater the opportunity they have to create effective learning environments. And so we hardwire certain actions that leaders need to take: leader rounding with employees to gain input on areas working well and processes to be improved; rewarding and recognizing people, such as by writing thank-you notes; involving employees in selection of new staff; involving employees in generating new ideas; providing employees with development opportunities; and making sure employees have systems that work and the tools and equipment to do their jobs.
Asti Kelley, Studer Education℠
Excerpt from: Maximize Performance