Be kind whenever possible. It is always possible. – Dalai Lama

Through kindness we have a greater opportunity to achieve higher results. Individuals who combine their skills with kindness and drive can’t be stopped. Studies even show leaders who project warmth are more effective than leaders that lead with toughness. This week, Dr. Pilcher provides you with 8 quick actions you can do immediately to accelerate kindness. Practicing kindness is one small thing, that has really big results.  

This episode addresses questions, such as: 

  • How do kindness and warmth accelerate trust?  
  • How can we intentionally practice kindness? 
  • How can you change people’s attitudes and beliefs?  

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To provide world class customer service, an organization must have a plan. The plan must be executed throughout the organization. The development and use of Service Excellence Standards as part of the plan supports organizations in the effort to provide the best service to all users.

Connect, Then Lead

Is it better to be loved or feared? Niccolò Machiavelli pondered that timeless conundrum 500 years ago and hedged his bets. "It may be answered that one should wish to be both," he acknowledged, "but because it is difficult to unite them in one person, it is much safer to be feared than loved."

Improve Performance with Leader Led Conversations

The first intended outcome of communication is to build relationships. People become happier and more productive when their leaders take an interest in their personal lives as well as their needs professionally. We know that building relationships with our teams involves connecting our emotional sides with our rational sides.

Remembering to Be Grateful

How does regular use of reward and recognition shape the path in an organization? Most of us are grateful for many things throughout the day. Most of us also forget to express that gratitude. In this coaching clip, we are reminded of the power of the calendar.



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