The Nine Principles and the Pursuit of Excellence
The Nine Principles® are the guiding principles for improvement work for any organization that intends to be excellent. These principles set the behaviors and expectations for organizations to [...]
Process Improvement Tool: Stoplight Report
The Stoplight Report is a way to communicate how ideas, concerns, and barriers are being resolved. Items added to the Stoplight Report might be collected during check-in conversations, team [...]
Executive Role Models
In his May 2013 blog on senior leader rounding, Quint Studer promotes that the chief executive needs to “round” on senior leaders the same way she wants leaders to round on their direct reports. [...]
U-N-I-F-Y
Continuous improvement is a cultural value that can UNIFY an organization states George Halvorson, CEO of Kaiser Permanente (Harvard Business Review, July 2013). From his experience he finds [...]
Leaders Free to Become “Great by Choice”
We choose to be leaders and by making this choice every leader holds the responsibility of coaching those they lead to maximize their human performance. Jim Collins writes in his book “Great by [...]
Beginning a Conversation on Leadership
I look forward to connecting with leaders to engage in a discussion focused on hardwiring leadership practices that create viable and successful organizations.