Janet Pilcher

Great leaders place importance on how to become the best service provider for what they do. Donna Kirby, the Vice President of Operations at the Pensacola Blue Wahoos AA Baseball team, joins Dr. [...]

Dr. Brendan Kelly, host of Off the Cuff Podcast and President of the University of West Georgia, recently invited Dr. Janet Pilcher as a guest on his podcast. Their conversation details Dr. [...]

These components of excellence that are consistently present in high-performing organizations provide a roadmap for organizations on a transformational journey.

When we work with school district partners, we focus on building a culture of service excellence by defining what service …