The Value of Excellent Service
Great leaders place importance on how to become the best service provider for what they do. Donna Kirby, the Vice President of Operations at the Pensacola Blue Wahoos AA Baseball team, joins Dr. [...]
Guest Podcast: Dr. Janet Pilcher on Off the Cuff Podcast with Dr. Brendan Kelly
Dr. Brendan Kelly, host of Off the Cuff Podcast and President of the University of West Georgia, recently invited Dr. Janet Pilcher as a guest on his podcast. Their conversation details Dr. [...]
The Nine Principles Framework: A Foundational Guide to Organizational Excellence
These components of excellence that are consistently present in high-performing organizations provide a roadmap for organizations on a transformational journey.
Service Excellence for Sustained Results in a School System
When we work with school district partners, we focus on building a culture of service excellence by defining what service …