When we work with school district partners, we focus on building a culture of service excellence by defining what service looks like for students, for their parents, and for employees. While “customer service” is rarely associated with schools, a focus on exceptional service to internal and external customers actually translates to a great reputation in the community, complimentary recommendations from those interacting with the system, and loyalty from employees. Building a culture of service excellence is critical for sustained results in a school system.
Why Service Excellence in Schools?
Our goal is to put purpose back into the work that we do. There’s an accountability that moves through the work that we do with school districts, but it is not disconnected from purpose, worthwhile work, and making a difference.
Everything we do in education is grounded in good service, service not only to folks we deliver to (students, parents, community members, and other external stakeholders), but also to those we work with every day in departments and schools across a school system.
Service excellence provides an opportunity to expand and build/grow trust across the system. How? Feedback and consistency of practice. For example, in most school districts there are pockets of excellence; our commitment to school districts is that all departments and all schools achieve excellence or “best in class” status. This means consistency in quality no matter where an individual walks in a school system.
There is great value in having employees, parents, and community members whose perceptions of the excellent service they receive make them proud to be associated with the district, quick to recommend the district and the schools to others, and most importantly, able to support and defend the district at all times. Check out some of WRIE‘s previous posts about Service Excellence to see how some districts are engaging to build a culture of service excellence:
So why Service Excellence and why us? Our focus is serving colleagues, serving educational professionals, and serving others who are committed to creating great places for students to learn, for teachers to teach, and for parents to have confidence that their children are receiving a great education.
Dr. Janet Pilcher, Executive Senior Leader of Studer Education at Studer Group, presented How Districts Achieve Outstanding Results, a webinar on Service Excellence on November 5, 2014. Email firstname.lastname@example.org to receive a copy of the service excellence video.
Our mission at Studer Education is to help education systems achieve measurable results that produce positive outcomes in student achievement, employee engagement, support services, and financial efficiencies and productivity. Our goal is to help school systems provide students with a great place to learn, teachers with a great place to teach, and parents with confidence that their children are getting a great education. Follow us on Twitter at @StuderEducation and visit us online at http://studereducation.com. Studer Education is a division of Studer Group, ranked for the seventh straight year on the Best Small and Medium Workplaces by Great Place to Work® and a recipient of the 2010 Malcolm Baldrige National Quality Award.
Filed under: How to Lead…, Our Partners, Service Excellence Tagged: #EmployeeEngagement, #Webinar, AISD, Arlington ISD, EBLK12, Evidence-Based Leadership, Excellence, HISD, Humble ISD, Service Excellence, TX