EP328: Provide Excellent Service

Service excellence is a cornerstone of thriving organizations. Join Dr. Janet Pilcher as she revisits past episodes with Donna Kirby, Vice President of Experience at the Pensacola Blue Wahoos, to [...]

EP66: INERTIA: A Force for Change

Basil Kuloba used his experience with math and science to develop a much-needed nonprofit organization, Inertia, which has quickly become the largest after school program in Escambia County [...]

EP42: Focus on Service Excellence

Service excellence is more than just being polite or being ready to offer the unsatisfied customer a discount. Join Donna Kirby and Janet Pilcher this week as they conclude their conversation [...]

EP41: The Value of Great Service

Service Excellence differentiates your organization from others in your industry. Great leaders place importance on how to become the best service provider for what they do. Donna Kirby returns [...]

EP40: Turn Customers into Loyal Fans

Donna Kirby, the Vice President of Operations at the Pensacola Blue Wahoo’s AA Baseball team, joins Janet Pilcher this week to talk about Donna’s journey to becoming a leader of best practices in [...]