In a blog from our Studer Group archives on senior leader rounding, Quint Studer, the Founder of Studer Group, promotes that the chief executive needs to “round” on senior leaders the same way he/she wants these leaders and leaders at all levels to round on their direct reports. Effective leader rounding occurs when leaders personally connect with employees to:
1) show care and concern for a person;
2) gather information to improve work processes; and
3) gather opportunities to reward and recognize people who have been helpful to others.
A key action by leaders is “follow-up” – communicate ways processes have been improved to the entire organization and gain a double win by recognizing that someone else recognized an employee for being helpful.
Tip for Leaders: As the chief executive, personally connect with your direct reports by “rounding” on them. Keep it simple. Begin by asking, “What’s working well?” “Where are there opportunities for improvement?” “Who in your division deserves recognition for the great work they’re doing?”
Reflect: Think about the rounding responses you receive. These cascade up to you, as the chief executive. How will you communicate the information gathered? How will you recognize the employees mentioned? Do you model the behavior you want others to exhibit?
Dr. Janet Pilcher is Executive Leader and Founder of Studer Education, a division of Studer Group, ranked for seven straight years on the Best Small and Medium Workplaces by Great Place to Work® and a recipient of the 2010 Malcolm Baldrige National Quality Award. Connect with Dr. Pilcher on LinkedIn and Twitter @janetpilcher. For more Leadership Tips by our coaches, visit our website blog at http://studereducation.com/blogs/leadership-tips.
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