As leaders, we do some things well and others not so well. Our perception is not always the perception of others. We build emotional bank accounts with employees by asking them what we can do to be a better leader. To do so we need to listen rather than react to the problem. By allowing conversation to occur, our employees may solve the problem or provide suggestions for us to consider. After the discussion, we continue to leverage relationships when we follow-up by communicating specific actions we will take to improve.
Asti Kelley, Studer Education℠