If you or your leadership team is wondering how to get the word out about the great things you’re doing in service excellence or serving internal and external stakeholders, look no further than Otis Elevator Company. The company’s website boasts a service excellence page with the message, “We intend to be the recognized leader in service excellence among all companies—not just elevator companies—worldwide.” A clip from their page provides the how and why:
Another portion of the Otis website highlights “Our Commitments” and shares that their commitments are their “promises” to their customers:
These commitments guide our everyday interactions with our customers and help us to deliver Service Excellence. By keeping these promises, we will provide the best service in the world.
Otis’s eight commitments are highlighted in this video (video on Otis website here):
Notice how each commitment could be a commitment to service excellence in companies across all fields! There is great value in having employees whose perceptions of service excellence to internal and external customers make them proud to be associated with a company. This message—the Otis message of “our commitments” are our “promises” to customers—grounds our focus on service excellence in schools, by defining what service looks like for students, for their parents, and for employees. Why? We believe building a culture of service excellence is critical for sustained results in school systems.
Video and webclips accessed/created from the Otis website at http://www.otisworldwide.com ©Otis Elevator Company 2014; specific location of each cited above. Otis is part of UTC Building & Industrial Systems, a unit of United Technologies Corp.
Our mission at Studer Education is to help education systems achieve measurable results that produce positive outcomes in student achievement, employee engagement, support services, and financial efficiencies and productivity. Our goal is to help school systems provide students with a great place to learn, teachers with a great place to teach, and parents with confidence that their children are getting a great education. Follow us on Twitter at @StuderEducation and visit us online at http://studereducation.com. Studer Education is a division of Studer Group, ranked for the seventh straight year on the Best Small and Medium Workplaces by Great Place to Work® and a recipient of the 2010 Malcolm Baldrige National Quality Award.
Filed under: How to Lead…, Service Excellence Tagged: #ServiceExcellence, @OtisElevatorCo, Leadership, Service Excellence