As we start to welcome students back to school, leaders are focused on how to help ease the anxieties of students and families. Dr. Michelle Rodriguez and her team at Pajaro Valley Unified School District have built systems and processes to do just that. This school district exemplifies how a heart service can help lead to swift, decisive action. Listen as Michelle and Janet discuss how a strong commitment to service has helped the district get ready for fall, enabling teachers and administration to serve their most vulnerable students.

This episode addresses questions, such as:

• How can leaders make decisions with confidence among uncertainty?
• How can we serve and advocate for our most vulnerable students?
• What does a relentless commitment to service excellence look like in times of crisis?

• Excellent Service from the Inside Out
• Accelerate Your Communication
• Exceed with Delight
• Cascading the Building Blocks of Service Excellence