Communicate with Greater Clarity: Leveraging the Execution Triangle
This toolkit focuses on how to leverage the principles of the Studer Education Execution Triangle to enhance the clarity of your written and spoken communication. You will learn to leverage strategies to enhance the reliability, consistency and accountability of your communication.
This toolkit includes three sections:
Section 1: Leveraging Reliability to Communicate with Greater Clarity
Reliability forms the foundation of the Execution Triangle. In this section of the toolkit, we share tools based off of the four key principles that make our communication more reliable: empathy, transparency and accuracy, timely and follow-through.
Section 2: Leveraging Consistency to Communicate with Greater Clarity
Two principles of consistency in communication are key: repetition of key ideas and one voice. In this section of the toolkit, you’ll dive deeper into each of those principles with communication examples and templates for you to use to build consistency in your communication.
Section 3: Leveraging Accountability to Communicate with Greater Clarity
The concept of accountability is key in communication. Accountability is at the apex of the Execution Triangle because it all comes down to someone feeling it is their job to get the job done right. In this section of the toolkit, you’ll learn how to communicate intentionally to build accountability in your communication.
Tool 1: Begin with empathy to build reliability in your communication
• Sample Key Words at Key Times
Tool 2: Relay key information with accuracy and transparency to build reliability in your communication
• Crisis Management and Communication Plan Template
Tool 3: Choose your words carefully to build reliability in your communication
• Change vs. Adjust Sample
Tool 4: Be Timely to build reliability in your communication
• Manage Up Template
Tool 5: Message frequently to build consistency in your communication
• Sample Communication and Reflection Activity
Tool 6: Message with one voice to build consistency in your communication
• Key Words at Key Times Template and Pre-Determined Talking Points Example
Tool 7: Stage communication intentionally to build accountability in your communication
• Communication Staging Template