Tactical actions to improve workplace performance culture.

This episode in one in a three-part series. It introduces and gives a brief overview of the first three of the Nine Principles®. The first three principles are:

  1. Commit to Excellence.
  2. Measure the Important Things.
  3. Build a Culture Around Service.

Related Resources

Operationalizing Values: Commit to Excellence

Commiting to excellence is one of the first things a leader has to do. In this video, Dr. Janet Pilcher explains how operationalizing values includes finding out what's significant and what defines excellence for our team members.

Measuring What Matters

The definition of a high performing organization continues to evolve. Kaiser Associates, a business strategy and consulting firm, defines a high-performing culture as "an organization that performs better than its peers in regards to business performance, innovation, employee productivity, and engagement, over a sustained period of time."

Why Do Values Matter?

Values set an organization apart. They clearly communicate the organization's purpose, while serving as anchors for employees and customers to continuously connect to that purpose. Taking the time to define values reinforces understanding and preserves the organization's unique identity.

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