To achieve excellence, reassurance and hope, rest on communication and empathy.

In this ever-changing climate, continuous improvement is more vital than ever, and it’s something today’s guest, Dr. Ed Manansala, County Superintendent of Schools at El Dorado COE, and the President of the California County Superintendents Educational Services Association are deeply committed to. Listen as Janet and Ed discuss how to engage people in continuous improvement, 5 bold steps for implementation, and why it makes a difference in critical times.

This episode answers questions such as:

  • How can we embrace the practice of continuous improvement?
  • When is the best time to start continuous improvement work in an organization?
  • How can we remain hopeful and optimistic despite obstacles and uncertainty?

Featured Episode Resources


In situations involving intense change, strong leadership is a must. Knee jerk reactions and decisions won't help the organization progress. Leaders will need to prepare and plan for multiple scenarios in order to lead big change successfully. Doing so will help leaders make thoughtful smart decisions in uncertain times.

How Do We Know if it's an Improvement?

Before we implement initiatives or changes, it can be useful to engage in a process to clearly define the need for improvement or the problem to be solved. When we talk about improvement and innovation, we aren’t just talking about big insights that change the world. Improvement also happens when we make small changes. Improvement is eliminating unnecessary hassle, solving problems, and creating better outcomes.

What High Performers Look Like

It’s useful to identify what performance level our team members are operating on so that we can provide feedback and recommendations for improvement that are relevant to them. High Performers are your “irreplaceable” employees, the ones you have the upmost confidence in. The differences between the performance levels may seem simple on the surface, but if you dig a little deeper you may find some low or solid performers are mislabeled as high performing employees. How does that happen?

Short Improvement Cycles

In this video, Dr. Janet Pilcher describes the short cycle improvement process that supports achievement of annual goals. She explains what to do and ask when results are trending at and above goal, as well as how to dig deeper when progress is trending below goal.

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Connect with Coaches and Guests

The challenges of 2020 may keep us at a physical distance, but we are here with you and we have other ways for you to connect with your leadership community. Our listeners can engage with our coaches and expert guests every week at virtual roundtable discussions.

Explore our upcoming events:

january 2021

05jan2:00 pm3:00 pmVirtual EventHope as a Strategy: Leading with ResilienceRoundtable

12jan2:00 pm3:00 pmVirtual EventAgility and Pulse Survey SuccessRoundtable

19jan2:00 pm3:00 pmVirtual EventListening to Parents and Students via Pulse SurveysRoundtable

26jan2:00 pm3:00 pmVirtual EventBreaking Down Silos, Building Agile TeamsRoundtable

february 2021

02feb2:00 pm3:00 pmVirtual EventLead the RIGHT Actions: How to Maximize Stakeholder FeedbackRoundtable


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