Are your values hanging on the walls or walking through the halls?
You’re probably familiar with the saying, “Culture eats strategy for breakfast,” but how is it that organizations cultivate a positive, inspired culture? And possibly more difficult, how can leaders turn a negative culture around? Dr. Pilcher explains the steps necessary to begin shifting the culture in the right direction. Our people determine our culture, it lives and evolves inside of us every day.
This episode addresses questions, such as:
- Are your values walking the halls?
- Are your leaders living the values?
- Is your organization committed to excellence?
- What do employees envision to be the “right culture”?
Imitation is one of the brain's most primal functions. Science tells us that the neurons in our brains form connections that mirror what we observe. Employees will mimic leadership behaviors. This leaves leaders with an awesome responsibility to do and say what they expect from the rest of the organization.
Embed reliability into your culture. Variance in our work environment is inevitable. Leaders may sometimes permit inconsistency if the organization is still producing relatively reliable results because redirecting an entire organization’s behavior, or culture, requires intentional effort.
How do I know if my employees are connected to the standards of service excellene? Asking team members to describe what newly defined standards mean to them is one way to make them come alive in the organization. In this video, a variety of stakeholders were asked to share their thoughts on the Actions of Excellence in their workplace.
Our industry has always dealt with change. But the environment we're navigating now requires change at a whole different level. We've moved from experiencing episodic change to continuous change-and as John Kotter has famously noted, that requires a whole different set of skills and a whole different level of urgency.