EP160: Creating a Culture of Shared Leadership

We believe in our commitment to Service Excellence.

Inspiring an entire organization of people to commit to continuous improvement and service excellence is an admirable goal – one that will also pay off through challenging situations. Returning from episode #158, three leaders from the School District of Menomonee Falls share how a foundational culture of shared leadership and consistent communication empowered people to collaborate and transform their school system.

This episode addresses questions, such as:

What does it look like when people are deeply committed to service?
How can we strengthen the culture of our organizations?
What matters most for organizations practicing continuous improvement?

To hear the first part of this interview, listen to episode #158 Listen to People to Continuously Improve.

Featured Episode Resources

9P| WHY SERVICE EXCELLENCE IS OUR MOST IMPORTANT VALUE

What is service excellence? Why is it so important to our employees and organizations? A Superintendent explains why his organization treats service excellence as their most important core value and how it’s infused into their culture.

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USING STANDARDS OF EXCELLENCE

9P | USE STANDARDS OF SERVICE EXCELLENCE

Working alongside colleagues committed to providing excellent service makes us feel proud to be part of our organization. It also makes it difficult to leave. An organization’s reputation is preceded by its level of service. We’ve found that when organizations establish and hold each other accountable to standards of service excellence, a culture of high performance is fostered.

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SERVICE FROM THE INSIDE

9P | EXCELLENT SERVICE FROM THE INSIDE OUT

Excellent service doesn’t happen by accident. Service excellence is deeply rooted in the culture and values of organizations that outperform their competitors. It’s not enough to just provide good service, customers want service that goes above and beyond what is expected. When organizations prioritize service excellence as a core value, they ensure it’s infused in everything they do.

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9P | CASCADING THE BUILDING BLOCKS OF SERVICE EXCELLENCE

When we ask our teams to deliver excellent service, it’s important to explain what “excellent service” means for your organization. To build on the explanation and increase the understanding and delivery of service that goes above and beyond, employees benefit from ongoing communication about standards of service.

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Connect with Coaches and Guests

The challenges over the last year may have kept us at a physical distance, but we are here with you and we have other ways for you to connect with your leadership community. Our listeners can engage with our coaches and expert guests every week at virtual roundtable discussions and at our upcoming conferences.

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