We believe in our commitment to Service Excellence.
Inspiring an entire organization of people to commit to continuous improvement and service excellence is an admirable goal – one that will also pay off through challenging situations. Returning from episode #158, three leaders from the School District of Menomonee Falls share how a foundational culture of shared leadership and consistent communication empowered people to collaborate and transform their school system.
This episode addresses questions, such as:
- What does it look like when people are deeply committed to service?
- How can we strengthen the culture of our organizations?
- What matters most for organizations practicing continuous improvement?
To hear the first part of this interview, listen to episode #158 Listen to People to Continuously Improve.
Featured Episode Resources
9P| WHY SERVICE EXCELLENCE IS OUR MOST IMPORTANT VALUE
9P | USE STANDARDS OF SERVICE EXCELLENCE
9P | EXCELLENT SERVICE FROM THE INSIDE OUT
Excellent service doesn’t happen by accident. Service excellence is deeply rooted in the culture and values of organizations that outperform their competitors. It’s not enough to just provide good service, customers want service that goes above and beyond what is expected. When organizations prioritize service excellence as a core value, they ensure it’s infused in everything they do.
9P | CASCADING THE BUILDING BLOCKS OF SERVICE EXCELLENCE
When we ask our teams to deliver excellent service, it’s important to explain what “excellent service” means for your organization. To build on the explanation and increase the understanding and delivery of service that goes above and beyond, employees benefit from ongoing communication about standards of service.
Connect with Coaches and Guests
The challenges over the last year may have kept us at a physical distance, but we are here with you and we have other ways for you to connect with your leadership community. Our listeners can engage with our coaches and expert guests every week at virtual roundtable discussions and at our upcoming conferences.
Explore our upcoming events: