Work through the feelings that can get in the way of improvement.

Receiving feedback is an emotional experience, it’s often difficult to take in. Whether the feedback is positive or negative, we humans are quick to respond emotionally, sometimes overreacting, even to the point of denying the data is accurate. Feedback is also a powerful gift, it helps organizations understand what they are doing well, and areas in which they’re falling short. In this episode, Dr. Pilcher coaches us to work through useful feedback to honor the information that is helpful, without losing our cool.

This episode addresses the questions:

  • How can we use feedback to help us improve?
  • What types of feedback should you pay attention to, and what can you ignore?
  • How can you gain additional input after feedback was previously provided?

Related Resources

Receiving Results

If we know "confronting the brutal facts" can take individuals and organizations from Good to Great, why are the facts so hard to confront? (Collins, 2001).

Emotional Reaction to Results

When was the last time you denied the data? What were the results? How does sharing results support improvement?

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