Lead the RIGHT Actions: How to Maximize Stakeholder Feedback

The purpose of information is not knowledge. It is being able to take the right action.

– Peter Drucker

Stakeholder feedback data can be overwhelming and confusing. We must engage in conversations about the feedback to be able to understand why stakeholders are feeling the way they do. In this roundtable, Leader Coaches Melissa Matarazzo and Julie Kunselman highlighted themes we’ve heard nationwide from student, parent and school employee surveys about their experiences throughout the COVID-19 pandemic along with tips on how to rollout results from feedback and engage our stakeholders. 

In the roundtable and the discussion groups, Melissa and Julie shared survey results and challenged leaders to think about the results and how they could take action in their own organizations from the data they receive:

  • Which survey theme(s) resonated with you, and what have you tried to address those perceptions?

  • What questions might you ask to understand these themes or feedback you’ve received?

  • What methods do you use to communicate about the “right action” that you’ve selected?


Roundtable Resources


Key Words for Results Rollout | 9P

A set of key words supports a leader’s success during the results rollout process. Consider preparing key words prior to your results rollout meeting.

Read the article on 9P >> 


Stakeholder Surveys | Studer Education Solution

How do our surveys help you and your organization improve? Our survey administration and rollout processes include diagnosis, rollout support, action planning, progress measurement, personalized development, benchmarking and continuous improvement.

Learn more about the survey process >> 

The Toolkit

Transform Feedback into Action: Engage Stakeholders by “Rolling Out” Results

Healthy organizations consistently monitor critical data like the engagement of staff and the satisfaction of internal and external stakeholders. Often this is accomplished by surveying stakeholders of the organization. The key to these surveys is not the data itself. The key is how well leaders share the data with their staff and stakeholders and how well leaders communicate the actions the organization will take based on feedback from the survey data. This transparent communication process is what we call “rolling out” results.


Toolkits are developed by our experts to guide leaders with a framework for complex solutions. View and download our interactive toolkits on communicating using the Execution Triangle, results rollout, execution and improvement, crisis communication and more.

Future Roundtable Sessions

Each week, our coaches lead a discussion with a community of leaders who are facing similar challenges. These 60-minute sessions are free and allow opportunities to learn from expert leadership coaches and have candid conversations with other leaders about barriers, share successful practices and re-center on what works.

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Mother working from home with kids who are distracting her during a call.