The Nine Principles: Principle 8, Communicate at All Levels


Communicate at All Levels: Show why, then describe what and how

  • Speeds up the decision process
  • Creates proactive behavior
  • Improves working relationships

Tools and tactics needed to Communicate at All Levels:

  • Apply tools such as:
    • Why, What, How protocol
    • Key words at key times
    • AIDET
    • Stoplight Report
    • Employee Forums
    • Cascading messages protocol
    • At-A-Glance resources

Excerpt from: Maximize Performance

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