Cascading Communication Using Key Words at Key Times:
Using key words at key times with key behaviors makes all the difference in the world. It’s best for leaders to develop their own key words that make sense to them and their situation. The survey tools help in this development. The content of the items leads us to an outcome we want to achieve, and effective communication helps us all work in a positive direction to achieve a common outcome.
Finding the right words at the right time builds a culture of service and operational excellence. It is critical to let others know why we do things. People want to know what is going on and want us to connect the dots to let them know why we need to take a particular action or change a behavior.
Excerpt from: Maximize Performance