September 2019

In Engagement, Great Leaders, Leader Development Institutes, Leadership Development, Leadership Fundamentals

Posted September 30, 2019

Lead by Permission

How do you become a leader that everyone wants to work for? Lead by permission and not by authority. Every boss has a title. That title gives them an authority to lead, make decisions, delegate, [...]

By Studer Education

In Accelerate Your Performance, Podcast

Posted September 30, 2019

EP43: Connecting with Young Professionals

For the first time in history we are operating with five generations co-existing in the workforce, and there are more young professionals joining every day. Dr. Pilcher talks with Ruthie [...]

By Mandy Gagliardi

In Change Management and Leadership, Cultural Transformation, Leadership Fundamentals

Posted September 26, 2019

Key Drivers for Changing a Culture

Four years ago… you couldn’t get a group of people in the room to have a shared conversation and understanding about who we were, what our purpose was, and where we were headed. [...]

By Studer Education

In Accelerate Your Performance, Podcast

Posted September 23, 2019

EP42: Focus on Service Excellence

Service excellence is more than just being polite or being ready to offer the unsatisfied customer a discount. Join Donna Kirby and Janet Pilcher this week as they conclude their conversation [...]

By Charleigh Oberto

In Connect to Purpose, Leader Development Institutes, Leadership Development, Leadership Fundamentals

Posted September 20, 2019

Lead with Purpose

A person’s motivations for working ties directly to purpose Think about where you work. Are your coworkers achieving their highest potential? Are you achieving your highest potential? [...]

By Studer Education

In Employee Engagement, Engagement, Leadership Development, Leadership Fundamentals, Reward and Recognition

Posted September 17, 2019

Create a Culture of Recognition

As humans, we all have emotions. We like to hear what we are good at. We love knowing that we are appreciated. It is important to know that our contributions are making a difference. Taking the [...]

By Studer Education

In Accelerate Your Performance, Podcast

Posted September 16, 2019

EP41: The Value of Great Service

Service Excellence differentiates your organization from others in your industry. Great leaders place importance on how to become the best service provider for what they do. Donna Kirby returns [...]

By Studer Education

In Effective Communication, Leadership Fundamentals

Posted September 9, 2019

Eliminate We/They

As a leader, how you communicate matters. When you model positive communication, you not only set an example, but you also set an expectation for how to interact within your organization. What [...]

By Studer Education

In Accelerate Your Performance, Podcast

Posted September 9, 2019

EP40: Turn Customers into Loyal Fans

Donna Kirby, the Vice President of Operations at the Pensacola Blue Wahoo’s AA Baseball team, joins Janet Pilcher this week to talk about Donna’s journey to becoming a leader of best practices in [...]

By Studer Education

In Accelerate Your Performance, Podcast

Posted September 2, 2019

EP39: Stressed from Stress?

Many successful, hardworking Americans experience burnout more than once during their careers, even people who are passionate about what they do. High performers can be obsessed with achieving [...]