Ask What You Can Do to Improve

As leaders, we do some things well and others not so well. Our perception is not always the perception of others. We build emotional bank accounts with employees by asking them what we can do to [...]

Collect the Right Data to Reflect

INSIGHTS FROM HIGH-PERFORMING OPERATIONS LEADERS High-performing leaders realize the importance of using data for reflection and improvement. Reflecting on the right data is important across the [...]

Show Your Gratitude

Sometimes we take for granted all the good things that employees do for students, parents, and each other. Openly thank employees by being very specific about why you are thanking them or send [...]

Be Open, Honest, and Transparent

Leaders in general tend to receive low marks in their ability to effectively communicate. Usually, the approach and content present the major sources of the problem. To establish trust, [...]

Model Good Behavior and Practice

“What We Permit, We Promote.” When we fail to follow a rule or allow employees to break a rule from time to time, we are saying to others, “It is okay to break this rule.” We model good behavior [...]

Connect With Employees

We work with leaders to connect with employees by making rounds with them. Different from a classroom walk-through, in rounding leaders engage in meaningful and genuine conversations with [...]

Celebrating Commitment to Collaboration

Celebrating Collaboration: On April 19, 2017, leaders from throughout the Consolidated School District of New Britain participated in a high energy, leadership event to celebrate collaboration. [...]